Return Policy
Our policy is easy: 30 days! You may return your order up to 30 days after you receive your shipment. If you are not satisfied with your purchase for any reason, let us know and we will do our best to make it right.
Return to the address on your packing slip, or to: NightGear, 50 Fish Hatchery Rd, Shippensburg PA 17257
To exchange an item, follow the return process below and place a new order online for the item you want instead. Exchanges are processed as a return and a new sale.
Returns for all reasons (other than damage or an incorrect item shipped)
- Items can be returned up to 30 days after delivery. Sorry, no returns after 30 days.
- Returned items must be new, unused, and in their original packaging.
- You must contact us within 5 days of receiving your shipment (contact us here) and request a return authorization before sending anything back.
- In certain cases, we may ask for photos of the item in question.
- Pack the item carefully so it isn't damaged in transit, and make sure to insure your return package — we are not responsible for loss or damage that occurs during return shipping.
- All defective merchandise is subject to inspection to determine if the issue is the result of a manufacturer's defect, normal wear and tear, or misuse.
The Details
- Our 30-day return window starts from the date your item was delivered. The item must be back in our possession within 30 days from then.
- Shipping charges are non-refundable, and any promotional or free shipping value is deducted from your refund if the qualifying order is returned.
Wholesale purchases
Wholesale orders allow 3 business days to notify us of any damaged goods, and are subject to a 10% restocking fee on all returns, so please order carefully. All returns must include a return authorization number on the outside of the shipping box, must be unused and in original packaging, insured, and received by us within 30 days of the date you received the order.