Q: What is your return policy?
A: Exchanges or refunds (less shipping) are accepted within 30 days of purchase. After 30 days, a store credit will be issued. Items must be returned unused, in original packaging, with all tags attached. See our full Return Policy for details.
Q: How do I return an item?
A: Log in to your account and find the order under your order history. Select the item(s) you'd like to return and follow the prompts, or contact us and we'll walk you through it.
Q: I can't find a particular item on your site.
A: Give us a call at 717-883-6527 and we'll help you track it down.
Q: I'm having trouble with my account or password.
A: Select Log in and choose Forgot password to reset it instantly. For your security we never send passwords directly.
Q: Will my credit card information be safe?
A: Yes. Every transaction on NightGear.com uses up-to-date SSL encryption, and we never store your full card details on our servers. Checkout is fully PCI-compliant.
Q: How quickly do orders ship, and how much is shipping?
A: Orders placed before 1:00 PM EST usually ship the same business day; orders placed after 1:00 PM ship the next business day. If an item is out of stock, we'll reach out with options to back-order, substitute, or cancel. Shipping costs are calculated at checkout based on your order and destination.
Q: How can I check on my order or track my package?
A: You'll receive a shipping confirmation email with tracking information as soon as your order ships. You can also check your order status by logging into your account.
Q: What do I do if I've received only part of my order?
A: Check your email for a back-order notice. If your order contains items from different categories, they may ship and arrive separately.
Q: Can I cancel an order after it's been submitted?
A: Orders can usually be cancelled within an hour of placement. Contact us right away and we'll do our best to catch it before it ships.
Q: Will I be charged sales tax?
A: Orders shipped to a Pennsylvania address are charged 6% sales tax on taxable items.
Q: Do you accept purchase orders?
A: For bulk and business orders, visit our Bulk Pricing Quote page. Standard online orders must be prepaid.
Have a question we didn't cover? Contact us and we'll get back to you.